Anthony Sanjay Sudhakar
Building customer experience through every interaction!!! Senior Manager | SaaS & Tech Domain Expert | Driving Customer Support Excellence | Transforming Operations with AI & Automation
Education
• srm university
Companies
• zomentum
• chargebee
• cisco
• tcs
• softmatrix
Experience
15.1 Years
Experience
Skills
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Analytical Skills
Artificial Intelligence (AI)
Automation
client relationship
Client Services
Coaching
Communication
CRM
Customer Engagement
Customer Experience
Customer Experience Management
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Satisfaction (CSAT)
Customer Service
Customer Service Management
Customer Service Operations
customer success
Customer Support
Help Desk Support
ITIL
Leadership
Management
Microsoft Excel
Networking
Onboarding
Operating Systems
operations
Pre-sales
Problem Solving
Requirements Analysis
SaaS
Service Delivery
Software as a Service (SaaS)
Strategic Leadership
Strategic Planning
Support Management
support operations
Team Leadership
Team Management
Technical Support
Training
Contact Details
Email (Verified)
sanXXXXXXXXXXXXXXXXXXXXomMobile Number
+91XXXXXXXX59Education
srm university
Bachelor's degree in Information Systems Management
2002 - 2005
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